8 Apr
Time
I’ve been pretty busy with the awesomeness that is Startup Weekend so I haven’t had a lot of time between that and MOSH mobile to get a post up here recently.
Things are going great in life. I’ve been having a lot of fun talking and meeting people for Startup Weekend and getting some new weekends lined up for everyone.
Things on the front at MOSH mobile have also been exceptionally busy as we have some things coming down the pipe in the next two weeks that required my attention.
I’ve cut down my days at MOSH mobile that I’ll actually be spending in the office so I can focus on Startup Weekend and properly balancing my life/work balance. Mondays, Wednesdays, and Thursdays I can work on both projects from my balcony outside if I so wish as the weather warms up and I must say I love working outside. This is a nice change of pace for a few weeks so I can get outside, enjoy the warm weather and focus on everything going on.
I recently posted on my bad experiences at Walmart and Dawn posted about a sour experience at a loan location.
What makes companies feel that bad customer service is the right customer service?
Posted by Dawn on 08.04.08 at 5:32 pm
Honestly, in terms of smaller companies where they have just one or two people working at any one time, it’s the employees who suck just because they feel they can get away with anything. A lot of the time, people don’t or won’t complain when they get bad customer service, because they “don’t want to cause a fuss” or else, they don’t know who to complain to.
As for companies like Walmart, and your experience, they just suck. Period. Because for the most part, they don’t care. The closure of one store isn’t going to affect the overall company profits by much at all, and they just open up new ones elsewhere.
Things have to change, but they’ll only change when we can get people to change their views. THAT is the battle!
Posted by karlj on 08.04.08 at 5:32 pm
great blog you got here! cool